Too much memory!

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  • Updated 1 year ago
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The Trend Micro Anti-Malware Solution Platform (PC, Trend Micro Internet Security v11.0) uses a massive amount of memory and percentage of CPU time. In fact, it uses twice the memory of Firefox, which is a known memory hog. My CPU runs way too hot--I keep a desk fan on it. Is there anything I can do about this?
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lainslie9

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Posted 1 year ago

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TM_L, Official Rep

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Hi @lainslie9, welcome to Trend Micro Community! 

For your issue, if you have not tried the following solution, we have a support article about this situation that should help you:
Slow PC performance due to high CPU or memory usage of CoreServiceShell.exe

Please let us know if this doc matches your situation and resolves your issue. If not, please reply and we'll help you further. 

Also, thank you for being a subscriber of our premium support service! Premium Service Plan gives you 24x7 priority access to a Trend Micro support specialist. You can optionally call the Premium Service hotline directly to speak to someone live, who is also equipped with advanced tools to quickly diagnose and resolve your issues. Please find the premium service phone number in the "Call Premium Support" section in this page.

Thank you!

Trend Micro Home Users Community
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kelmenwong

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This issue happening to me once awhile, though i'm only checking on memory usage. It can go over 1G ram. Your dev team really need to find out how this happening, asking us to reinstall is obvious lame.
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Tom Emmelot, Champion

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Hi Kelmenwong,

The:
Slow PC performance due to high CPU or memory usage of CoreServiceShell.exe
Will solve the problem!
Own experience!

Kind regards,
Tom
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TM_Marion, Employee

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Hi @ kelmenwong and welcome to the Community!

We appreciate your response regarding this concern @Tom Emmelot.


Kindly try as Tom suggested that you should follow the steps on this solution below.

Slow pc performance due to high CPU or memory usage of CoreServiceShell.exe


Please make sure that there is no other security software or unwanted programs installed on the Programs and Features of your Control Panel.


Thank you and I hope this resolves your concern. Have a great day!


Trend Micro Home Users Community