TM Toolbar High Memory consumption in Chrome / Win10

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  • Updated 1 year ago
  • Solved
Toolbar high consumption in Chrome / Win10 / Lenovo Edge2 15/16GB RAM- Tried disable then re-enable. Starts with memory consumption of approx 50K and memory consumption grows. up to 743K before disabling. Appears like a memory leak? Has anyone encountered this issue?

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crt928

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Posted 1 year ago

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Tom Emmelot, Champion

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Hi Crt928,

Welcome on this Community site,
I don't know what the tabs are you have opened , but i think that is the problem also high memory use, her mine with facebook open.
Kind regards,
Tom
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TM_Iya, Employee

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Hi @crt928,

Thank you for letting us know your concern. Regarding that, may I know the version of your Google Chrome browser as well as your Trend Micro program and Trend Micro Toolbar?

If you can provide a screen shot from your end, it would be better.

To check the version of the Trend Micro program:
1. Double-click the Trend Micro  shortcut icon on your desktop.
2. Click the human shadow icon, then click About the Software.
3. You can see the version of your Trend Micro program.



To check the version of TM Toolbar:
1. Open your Google Chrome browser.
2. Click on this:

3. Then go to Settings.
4. Click Extensions.
5. Then look for Trend Micro Toolbar and click on Details.
6. Then you can be able to check the TM Toolbar version. Please refer with the sample below:




To check Google Chrome version:

1. Press this icon:

2. Then choose Help.
3. Then lick About Google Chrome.




4. Then you can see the version of your Chrome:



Now, after you check all of those, please try to do the following:

1. On the Task Manager of your Google Chrome browser, please end process the tool bar.
2. Then try to clear the history and cache of your Chrome browser.
3. Then replicate the issue and check if it still persist.


Thank you and have a great day! :) 

TrendMicro Home Users Community
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crt928

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Hello, the versions are as follows:
TM Max Security v11.1.1045
Trend Micro Toolbar 11.1.0.1044
Chrome: v 57.0.2987.133 (64-bit)
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crt928

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Followed the described 3 steps and issue persists. See attached Image
(Edited)
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TM_Jabi, Employee

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Hello crt928 and thank you for your response! 


How many open tabs do you have on your Google Chrome when you captured that screen shot? 
Because the Trend Micro Toolbar is designed to do a real-time scan on your web browsers while you are using or surfing the Internet. The more tabs open, the more memory usage it will consume because it will be more busy scanning and monitoring all of those tabs. 

You can try to close all the processes of Google Chrome through your Task Manager first, then reopen it afterwards to check how if the issue persists. 

Please let us know of any updates. 

Trend Micro Home Users Community
 
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crt928

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I have some tabs open but as you can see, the toolbar memory usage increased by ~100k overnight - I had did not use the machine overnight, since previous response. See attached image.
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TM_Ron, Employee

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Hello crt928!

Thank you for the details that you have provided.

Based on the screenshot, it looks like it is an issue with the Trend Micro Toolbar in your browser. What we need to do is to uninstall the toolbar then reinstall it on your browser to isolate the issue.

To do that, please copy and paste this link in your browser chrome://extensions/ and you will be redirected to the Google Chrome extensions. From there, look for the Trend Micro Toolbar then click on "Remove from Chrome"

After removing the Trend Micro toolbar, you can follow the steps below on how to enable it again.

  1. Click the Chrome Web Store icon below to find the Trend Micro Toolbar in the web store.Google Chrome Web Store

  2. The web store will open in a new tab. Click the Add to Chrome button to download the Trend Micro Toolbar.Add to Chrome Trend Micro Toolbar

  3. Click Add when the Confirm New Extension window appears.A notification saying "Trend Micro Toolbar has been added to Chrome" will appear.Confirm New Extension
Please let us know if the solution works for you. 

Trend Micro Home Users Community
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crt928

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Followed suggested remove and re-adding TM Toolbar and is behaving as expected with memory consumption of 24,000k. So far, so good. Thank you for your assistance!
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TM_Marion, Employee

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Hi @crt928!

You are very much welcome and thank you for your updates.

It is nice to hear that everything is back to normal and to know that we were able to help. Should you encounter any issues in the future, please do not hesitate to post again.

Thank you and have a great day!

Trend Micro Home Users Community
(Edited)

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