TM slows download speed Google Chrome

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  • Problem
  • Updated 1 month ago
  • Acknowledged
I am having speed problems with TM Max v15.0.1204 with Chrome v70.0.3538.102. Using Edge, no problem at all. Windows 10 Home: Updates complete.

Disabling TM is not enough. I have to Close it all. 
Speed with close TM: 500
Speed with TM active: 35

What can I do to solve this? All other conversations has no solution for me as far as I checked.

Best regards,
André
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info

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  • frustrated

Posted 1 month ago

  • 1
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TM_Pat, Official Rep

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Hi info,

Sorry to hear that you encounter this issue with Trend Micro Security.

Try to add Google Chrome into Trend Micro Security's Exception List. Here's how: Configuring the Exception List of Trend Micro Security software

Please let me know how it goes.

Regards,
Pat
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Tom Emmelot, Champion

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Hi

Is the TM toolbar on in Chrome?
Is Chrome valid in:




Put both off, start Chrome to test.
Than put both on again and start Chrome again, maybe you must install the  extension again.
Hope this helps,

Kind regards,
Tom