TM Maximum Security converts some email to plain text

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  • Question
  • Updated 2 years ago
  • Answered
TM Maximum Security has recently started converting specific incoming email from HTML to plain text with a warning that the email could be a threat. Email checked on alternative platform is OK. Is this a new setting or specific content in the email?
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healeybuff

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  • unsure if email content is a threat

Posted 2 years ago

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TM_L, Official Rep

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Thank you for reporting this issue. For your Maximum Security converts email to plain text issue, we've released a hotfix to resolve this. Please follow the steps in support page below to apply the hotfix:
[Hot Fix] Dangerous Email blocked message from Trend Micro Security 2016

Please try and let us know if this resolves your issue. Thanks!

Trend Micro Home Users Community

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