TM Maximum 2018, makes "no" updates for days,

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  • Question
  • Updated 5 months ago
  • Acknowledged
other virus programs make virus bank updates per hour.
But TM Maximum does not matter.
That's a pity so I have to take Kaspersky or McAfee.
very bad and not good for Trend Micro.
They say every 3 hours, that's not true !!!!!!
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algarve

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Posted 5 months ago

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Max Slo, Champion

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-I'm not a Trend Micro representative, but I like to give you some suggestion-

Hello,
TAKE A LOOK AT THIS PAGE to fix your issue, if it is your case.

Let me say that 3 hours to give updates is a very good thing. 
Usually other brands may find for them more times and prompt you that is updated but no new signatures are downloaded. Searching fo updates more than one time each 2/3 hours is not useful.

Alternatevely, can you post a screenshot showing the issue so we can better assist you? :)
(Edited)
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TM_Neo, Employee

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Hi algarve and welcome to the Trend Micro Community!

We are sorry to hear that you are encountering this issue.

As our friend Max Slo said, you can do the troubleshooting steps provided on the link he provided.

Please let us know if that solution work on your end.

We will be waiting for your reply.

Have a nice day! :) 

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