TM Internet Security and Adobe Flash player Malware

  • 1
  • Question
  • Updated 8 months ago
  • Acknowledged
I am seeing Adobe update pop ups with windows 10 and believe this is malware. Can I use Malwarebytes 3.2.2 with Trend Micro Internet Security. Are they compatible?
Photo of mikefatica

mikefatica

  • 80 Points 75 badge 2x thumb

Posted 8 months ago

  • 1
Photo of TM_Mark

TM_Mark, Employee

  • 470 Points 250 badge 2x thumb
Hi mikefatica and welcome to Trend Micro Community!

I understand that you were receiving a Adobe update pop up with your Windows 10 and you want to use Malwarebytes stop the pop-up.

Does Trend Micro Security detects the Adobe update pop-up as malware? When did you start receiving this message?

And can you please send us a screenshot so we can gather more information about the Adobe update pop-up.

Here is the link on how you can take a screenshot.

Taking a screenshot to send to Trend Micro Technical Support

Should you have further inquiries, don't hesitate to post here on our community.

Thank you and have a great day!

Trend Micro Home Users Community
Photo of mikefatica

mikefatica

  • 80 Points 75 badge 2x thumb
Hi TM_Mark,

Trend Micro Internet Security does not detect the popup it at all.  
The popup started last week and seems real but Windows 10 should automatically update.
I have a screen shot and will try to print it or attach it.  I can't find a way to attach it here in the reply The popup stays on top of all windows.
Thanks  
Photo of TM_Yanna

TM_Yanna, Employee

  • 930 Points 500 badge 2x thumb
Hi mikefatica and thank you for your response.

Upon checking on the screenshot you've provided, the reason why the Trend Micro program is not detecting this is because the pop-up that you were referring to is definitely not malware. This is a legitimate pop-up that suggests you to update your version of Adobe Flash Player. There is no need to worry about your computer being infected.

By the way, may I ask how or when do you receive this pop-up? Is it whenever you open a certain type of application or document?

We hope to get a reply from you soon.

Thank you and have a great day!

Trend Micro Home Users Community