TM has identified spyware on my computer, but has been unable to remove it due to "access denied". How do I address that?

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  • Updated 2 years ago
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Photo of wlhart63


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Posted 2 years ago

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TM_Victor, Employee

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Hi wlhart63,

Welcome to the Trend Micro Users Community!

Can we ask you to provide the following information below in order for us to help with your concern?

1. Operating System of your device.
2. Screenshot of the Security log for the detected file or spyware.
3. Name and location of the spyware as stated on the security log.

As an alternative, you may also contact our Premium Support Hotline as we can see that you are eligible for it to use your virus removal token. Our virus removal experts will do it for you via a remote session - Contact Trend Micro Technical Support

We hope to hear from you soon!

Trend Micro Home Users Community

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