TM found and removed HEU_CDPLCEXT Threat in Microsoft Office Update Winword.exe. Word only opens in safe mode. How do I fix this.

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TM found and removed HEU_CDPLCEXT Threat in Microsoft Office Update Download for Winword.exe. Now I cannot open Word except in safe mode. How do I fix this.
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marlene

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Posted 3 months ago

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TM_VEN, Employee

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Hi marlene Welcome to the Community!


Thank you so much for letting us know about this concern. 


First of all winword.exe is a legitimate file and it is using by Microsoft Word, that is why you cannot use your Microsoft Word after deleting. and It might be a false detection, what I can suggest is to restore the winword.exe so you can use Microsoft Word again, you can refer to this link below on how to restore detected file by Trend Micro Security.

Valid files and programs are detected as malicious by Trend Micro Security

And if the file is still detected after restoring it you can put the file on the exception list.

Configuring the Exception List of Trend Micro Security software


Hope this helps!


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