TM Blocking Payments

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  • Updated 7 months ago
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When I pay with a credit card I (sometimes) get a Security warning that the payment can't go through unless I allow the payment. Because of this extra step I have sometimes lost reservations and purchases because I guess the site I'm accessing gets "confused" by the "block". I want to turn this blocking feature off in TM but cannot find a place to do so. Please advise.
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Paul Hase

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Posted 7 months ago

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TM_Kaye

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Hi Paul Hase and welcome to the community!

The Data Theft Prevention feature of the Trend Micro program is the one that is blocking your payment to proceed with your credit card. To avoid frequent notifications from this feature, type the last 8 digits of your credit card number on the Data Theft Prevention feature. This is best practice for greater filtering.

You can also do this for the other information that you want to protect:
  • Name - Type your complete name
  • Email Address -Type your complete email address
  • Telephone number - Type your complete telephone number
To configure or disable the Data Theft Prevention feature of your Trend Micro Security software, follow the steps on this Knowledge Base article: Using the Data Theft Prevention feature of Trend Micro Security.

I hope this helps. Have a good day! 

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