TIS 2017 breaks Samsung Magician Over Provisioning

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  • Problem
  • Updated 3 years ago
  • Acknowledged
On a fresh Windows 10 1607 installed on an Intel NUC6i5SYK computer with Samsung SSD drive (bios uptodate for all) and the latest Magician tool installed the Over Provisioning works well (able to add and remove the OP) until i install TIS 2017. After TIS 2017 installation Magician tool is not able to add/remove the OP and provide an error saying the lastest operation could not be terminated.
I have try to put the Magician directory in the white list and stop realtime scan but same error. Only when stoping all components thru the Trend Micro diagnostic tool the Magician tool works again.
Do you have any fixes for that ?
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Posted 3 years ago

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TM_L, Official Rep

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Hi @catherine.damien, sorry for not getting back earlier. 

Thanks for letting us know this issue. I'm sorry that we are not able to help you here since we might need you to provide more information on your issue for further investigation. I will pass your info to our Support Center to create a Support Ticket, and a member of our agent will contact you soon. 

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