This program is a UI nightmare

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  • Problem
  • Updated 1 year ago
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This conversation has been merged. Please reference the main conversation: Updates on some issues with Scanning and Trend Micro program turning off

This program won't stop scanning! I have unchecked every single scan option there is, but it keeps scanning, even after reboot. There is a huge scan button, but no option to pause a scan or cancel, how stupid is that? On the right click of the desktop tray icon there is no option to pause or cancel a scan, how stupid is that? All I can do is exit the program, but when I restart it it starts scanning again!  I need control over what this program is doing, but I have no options!
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  • pissed off

Posted 1 year ago

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Tom Emmelot, Champion

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Hi rliston

Welcome to TM Home users Community, a public site where volunteers try to help each-other , also there are TM Employees that can give answers, that is only at working hours. I am just a volunteer!

Can you go to Start/Run type "supporttool" Enter. 

Click Tab C 
Click on 5, wait till buttons come up  
Click on 4, wait till buttons come up  
If the icon is back right click icon,  
Left click on scan
See if it is working again.
Normal is a window where you can Stop/Pause the scan. 
Here from you.  

Kind regards,  
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TM_X, Alum

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Hi rliston, 

This happens when the Scheduled Scan is set to Every Day. You may check out this link to reconfigure it: 

Stopping the daily scan of Trend Micro Security


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