The taskbar icon for Trend Micro is stuck at "Now scanning..." for several days now. Is there a fix to this?

  • 1
  • Problem
  • Updated 5 months ago
  • Solved
  • (Edited)
As stated in the title, the taskbar icon is somewhat stuck at "Now scanning..". Also, here's the details of my computer:

-Acer Aspire V5-471PG
-Windows 10 Home Single Language
-Trend Micro Maximum Security (Version : 15.0.1212)

This happens right after I had to do a force shutdown because of severe lag spikes that came out of nowhere. Is there any fix to this issue?

Here's the a screenshot of the taskbar.


Thanks in advance!
Photo of ahharith

ahharith

  • 70 Points
  • unsure

Posted 5 months ago

  • 1
Photo of Tom Emmelot

Tom Emmelot, Champion

  • 27,414 Points 20k badge 2x thumb
Hi ahharith

Welcome to TM Home users Community, a public site where volunteers try to help each-other , also there are TM Employees that can give answers, that is only at working hours. I am just a volunteer!

You can try this:
1  Win-key/r, type "supporttool" ,Enter
2 Open tab C
3 Click on 5, wait that the buttons come up again.
4 Click on 2 and 3
5 Click on 4
6 If the icon is in the tray, right click and left click on "Check for program updates"
7 than do a scan again.
Here from you.

Kind regards,
Tom


This conversation is no longer open for comments or replies.