The representative, "Jamie" ? Ref# 1-1-1132594570, was very helpful and understanding. She corrected the problem and spent quite some time with me working through the problem. She did a great job. Thank you..
Thank you so much for your kind words and for taking some time to share your good experience with our Trend Micro Support Team here in the community. We will make sure to let Jamie know about this feedback of yours. Hopefully, everything's okay now with your Trend Micro program.
For any concerns in the future, please do not hesitate to contact us back.
Thank you again and enjoy the rest of the weekend! :)