The Quick Scan has frozen at 38% and will not close!!

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  • Updated 1 year ago
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Photo of jv1taylor


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Posted 1 year ago

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Photo of Tom Emmelot

Tom Emmelot, Champion

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Hi jv1taylor
Welcome to TM Home users Community, a public site where volunteers try to help each-other , also there are TM Employees that can give answers, that is only at working hours. I am just a volunteer!
look here:
hope that helps.

Kind regards,
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TM_Yanna, Alum

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Hi jv1taylor,

Thanks for posting your concern here and welcome to the community!

Also, thanks for your input, Tom Emmelot. You are always a great help.

Have you checked on the link provided by Tom Emmelot? Our eSupport site also has a hotfix for your specific concern. You may download and run the hotfix by checking out this link: 

[Hotfix] Trend Micro Security scan stops at 38%

Please let us know if this solves your issue! :)

Trend Micro Home Users Community

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