the password manager just seems to have stopped working

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  • Updated 11 months ago
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Password manager was popping up every time I need to use a password for access on the internet and now it just seems to have stopped.
This is a new computer and originally it was using bing as the home page and I have switched to google. Would this cause it to stop?
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Posted 11 months ago

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TM_Kyra, Employee

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Hi darrenw and welcome to the Trend Micro Home Users Community!

I understand that the Password Manager seems to have stopped working. By the way, what is the web browser that you're using? Is it Internet Explorer, Google Chrome, or Mozilla Firefox?

Please check if the Password Manager is enabled on your web browser.

Enabling and disabling Password Manager in web browsers

Should you have further questions, please let us know so that we can assist you further.

Thank you and have a wonderful day!

Trend Micro Home Users Community
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Thanks I am using Google Chrome.
I can see the Trend micro extension but there is no extension for Password Manager I tried looking in the google store for it but it wasn't there.
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TM_Shella, Employee

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Hi darrenw,

Thank you for the update.

The Password Manager Extension is not available on Google Play Store but it can be enabled by following the steps below.

       1.    Open Google Chrome.

       2.    Click the Google Chrome menu. This is the 3 horizontal lines or dots you see at the upper right corner of Google Chrome just below the “X” icon.

       3.    Click More Tools > Extensions.

       4.    Mark the Enable box for Trend Micro Password Manager.

If you are still not able to see the extension from the Extensions tab on Google Chrome, please make sure that Password Manager is still installed on your computer.  If it is not installed, you may reinstall it by following the steps on the link below.

Downloading, installing and activating Password Manager on Windows and Mac

Do let us know the results of the these troubleshooting steps.  

Have a great day!

Trend Micro Home Users Community
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I found an extension link on the trend site and have uploaded that and it was working now.

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TM_Kiko, Employee

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Hello darrenw!

We're glad that we were able to assist you on this and to know that we were able to help. Should you have inquiries in the future, please do not hesitate to post again here in the community.

Thank you and have a great day!

Trend Micro Home Users Community