The internet security scan window contiues to pop up every 15 seconds no matter how i respond to it.

  • 1
  • Problem
  • Updated 2 weeks ago
  • In Progress
The internet security scan window contiues to pop up every 15 seconds no matter how i respond to it. its geting really annoying, almost to the point i want to uninstall and cancel my service with you. please help me to be able to stop this thing.
Photo of swaynehammond

swaynehammond

  • 70 Points

Posted 2 weeks ago

  • 1
Photo of TM_Kim

TM_Kim, Employee

  • 1,200 Points 1k badge 2x thumb
Apologies for the inconvenience, swaynehammond.

Please send us a screenshot of the pop-up notification you are getting from Trend Micro.

Awaiting for your response.

- Kim
Photo of brotea13

brotea13

  • 80 Points 75 badge 2x thumb
I un-installed mine and re-installed it and the problem went away
Photo of TM_Pia

TM_Pia, Employee

  • 1,478 Points 1k badge 2x thumb
That's good to hear, brotea13.

If you have experienced this again, feel free to reply to this post.

~Pia