The Firefox 62/63 update slowdown again

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  • Problem
  • Updated 2 months ago
Not only the Toolbar is not there but a extremeness slowdown also!
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Tom Emmelot, Champion

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Posted 2 months ago

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Max Slo, Champion

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Hey Tom.

Did you deleted the extensions no longer supported? 

Mozilla forums are in flame: they are no so happy about new Firefox releases...

I'm a Chrome user, I'm thinking to switch to Edge. 
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Tom Emmelot, Champion

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Hi Max Slo

I run the 63 beta at the moment, same problem, no extensions of TM at the moment.
But startup is very slow Max ;)

Kind regards,
Tom

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TM_X, Official Rep

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Hi Tom, 

So you mean that the latest update of Firefox slow the thing down? Our team is already looking into this. It seems that the problem is not only on TM Toolbar Extension but other program's extension as well. We'll send updates from time to time. :)
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marco-p

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Hi TM_X , I totally agree, the problem is not the Firefox extension, is someone in the main services/drivers. The only way to make Firefox fast is to turn off "Protection against virus & spyware" with a right-click on the TM tray icon.
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TM_X, Official Rep

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Hi marco-p

Does this happen after you run the hotfix below? Or even before that?

[Hotfix] "Trend Micro Toolbar could not be verified..." error message appears on your Mozilla Firefox settings

^X
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marco-p

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SOLUTION ! (at least temporary), add firefox.exe to the exclusions (not that path could be different, use the browse functionality to exclude the executable file)
Doing this, now Firefox works normally, so there is something in Firefox version 62, that makes TM go mad.


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