The Disappearing Trend Icon

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  • Problem
  • Updated 2 weeks ago
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I have to locate Trend security and click on it after turning on the computer to activate security protection. It takes about 5 minutes or more for protection to be activated. When searching on the computer, the Trend icon disappears from the screen. It is difficult to tell if Trend is protecting my computer.
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minniew1985

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Posted 2 weeks ago

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Tom Emmelot, Champion

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Hi minniew1985

Welcome to TM Home users Community, a public site where volunteers try to help each-other , also there are TM Employees that can give answers, that is only at working hours. I am just a volunteer!

I suggest to do a clean install:

I quote a TM Employee: 
1. Press Windows + R, then type in "supporttool". Choose yes when the UAC prompts. 
2. In the Diagnostic Toolkit window, go to the Uninstall tab. Click Uninstall Software. 
    Note: Do the Restart after you complete the steps until step 4. 
3. Download the Remnant File Remover through the link below. Right click on the downloaded file and run it as administrator.

    Remnant File Remover Tool

4. Download the Permission Tool through the link below and run it as administartor.

    Trend Micro Permission Tool  

5. Restart the computer. 

After that, you may already try installing the program. You may refer to the link below.

Installing Trend Micro Security
 
Hope this will do the trick.

Kind regards, 
Tom

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TM_Kiko, Employee

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Thanks Tom Emmelot  for the solution.

Hello minniew1985 !

Can you tell us more about this problem? I mean, can you recall some changes applied on your computer before this happened like any Operating System updates or program updates itself?

Looking forward to your response.

Thanks!