How to transfer a license to another laptop

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  • Updated 3 years ago
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  • (Edited)
hi there, I have just bought a new laptop and downloaed my trendmicro anti virus tool however I am returning the laptop because it is faulty. how do I remove the anti virus tool off here onto another laptop. sorry not very techno savy and don't want to be put off buying more software if I can't get my head around all this.
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neisha6

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Posted 3 years ago

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pragmatic

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TM_Claudia

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Official Response
@pragmatic  Thank you for your great help! That's exactly the solution we need!

@neisha6  For the returning laptop, you can check the link @pragmatic provided to disable the license. Once disabled, the installed Trend Micro Maximum Security will no longer function, so there's no need to un-install it.

I have checked your license and your license is entitled to protect 6 devices. Currently, only 1 seat in your license has been used. After you disable license on the returning laptop, you can install up to 6 devices, so there's no need to buy more software : )

Let me know if your question is answered. Thank you!
(Edited)
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larose

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How do I get Trend micro onto my new laptop when I already have a subscription?
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TM_Claudia

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@larose   You may refer to following support page to install Maximum Security on your new laptop:
Installing Maximum Security 10 (2016) - see "Download, Install And Activate On Your Secondary Or Other Computer" section.

Please let us know if you have more questions!

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