System Defrag

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My computer says that the system is 21% defragmented, I cannot get it to defrag. Other drives defrag OK. Is this caused by Trend Micro and if so how do I get it to defrag.
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elgars2

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Posted 2 years ago

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Tom Emmelot, Champion

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Hi elgars2,

Witch program says to you that "the system is 21% defragmented"?
Do you use ssd drives?
A little more information.
OS, TM version , drive type's

Kind regards,
Tom
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TM_L, Official Rep

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Hi Tom, thanks for assisting!

Hi @elgars2, thanks for trying our new Community! 

For your question, let's isolate to make sure the problem is not due to Trend Micro Security. Please check if the same symptom occurs after you temporarily disableTrend Micro Security. We have a support document that describes how to do this:
Disabling or enabling your Trend Micro Security software

Don't forget to enable your Trend Micro Security after the confirmation.

If the problem is due to Trend Micro Security, to help you further with this problem, we need a bit more information from you. Could you provide detailed descriptions or screenshots of the "system is 21% defragmented" message you're seeing? And also the above information that Tom mentioned. Once we understand more background, we'll be able to better assist you and recommend solutions. 

Also, thank you for being a subscriber of our premium support service! Premium Service Plan gives you 24x7 priority access to a Trend Micro support specialist. You can optionally call the Premium Service hotline directly to speak to someone live, who is also equipped with advanced tools to quickly diagnose and resolve your issues. Please find the premium service phone number in the "Call Premium Support" section in this page

Thank you.

Trend Micro Home Users Community
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elgars2

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Thanks Tom and Linda,
                                        Not that long ago went to Windows 10. Still trying to find the info Tom asked for. Disabling Trend Micro did not work. Something else may have gone wrong somewhere.
When I get the screen up to analyze or optimize it comes up with drive "c" twice, and a system drive as well. This is where it is telling me that the system is 21% defragmented. Three drives show up when only "c" drive is available.
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Tom Emmelot, Champion

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TM_L, Official Rep

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Hi @elgars2, thank you for the reply.

After following the link that Tom provided to take a screenshot of your issue, you can upload images by the camera icon below. Please refer to the following screenshot:



Trend Micro Home Users Community
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elgars2

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Tom Emmelot, Champion

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Hi Elgars,

Your drives are on automatic defrag, but the only drive that is in-portend is the C:\ and that drive you should "Analyze" and "Optimize".
The other are small parts of the C:\ drive they are used for system information, boot information e.a.
They cannot open and also no Defrag if the system is up Windows take care of that part.
So no worry and this is not TM related!

Kind regards,
Tom
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elgars2

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Thanks Tom & Linda, you have been a great help. Very much appreciated, have a great Festive Season.
                                        Regards.
                                           Steve.
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Tom Emmelot, Champion

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Hi Steve,

Thanks for reporting us back, good luck!

Kind regards,
Tom
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TM_L, Official Rep

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Hi Tom, thank you for your clarification. 

Hi Steve, thank you for providing the screenshot. 

As the above Tom mentioned,  your issue is not caused by Trend Micro Security. If the problem still persists, we suggest contacting Microsoft for help:

Help for Microsoft  

Wish you both have a happy weekend!

Trend Micro Home Users Community