Switching my license from old computer (trashed) to new computer

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  • Updated 2 years ago
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I recently had to trash my old computer and buy a new computer. I want to download my TM 2016 to this computer, but the installation process tells me I must renew my subscription. My account says that my 3-seat license is good until 10/2016. How can I get by this situation?
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lee

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Posted 2 years ago

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TM_Claudia, Employee

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Thank you for contacting us here! We checked your account and verified that all 3 seats for your license have been taken. However, you can stop protection on the trashed old computer and start protecting your new computer easily with some simple steps. 

Please open the main console of the Internet Security you installed on the new computer, and follow the support page below to transfer the protection:
“Too Many Installations” message appears when activating your Trend Micro Security software  

Please let us know if the solution works for you. Thanks!

Trend Micro Home Users Community
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norm1759

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this is my new one
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norm1759

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i just renewed my security and it said it was good for 2 years and 3 computers
i think it went through
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TM_Claudia, Employee

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Thank you for the update! Glad to know everything works fine on your end. Please let us know if you encounter any problem in the future. 

Trend Micro Home Users Community