Suto Scan won't run

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  • Updated 1 week ago
i just installed on new computer. i set it up to run everyday a full scan at 2AM - it has not done that for the last 5 days?
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Posted 1 week ago

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TM_X, Official Rep

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Hi sam, 

Below are the possible reasons why the Scheduled Scan is not running when expected: 
  1. Screensaver is enabled 
  2. Windows Hibernation is enabled 
  3. A program is running in full screen 
See the link below for instructions on how to disable them: 

Scheduled scan of Trend Micro Security software is not working

Let me know if it helps. :)