stuck at 35% on worm_agent.sps

  • 1
  • Problem
  • Updated 2 months ago
  • Acknowledged
For several months, my Windows10 computer has been hanging, stopping any Quick Scan at 35%, always when scanning for Trojan horse programs - WORM_AGENT.SPS

I have completely removed Trend... and reinstalled...    I get the exact same behavior.  This started in 2018Jul02... and is still happening in 2018Sep04.     I have done a search on-line, and many people have experienced this same exact issue... but Trend has posted no solutions.  It is disappointing.  I use Trend across 20 of my business's computers... and it is time to review and shop for something, some company, that performs better.

The postings I see are useless, with partial solutions, impossible to follow transcripts of conversations... and are as unclear as any instructions could get.

Has there been some management or support change at Trend?  I have been using Trend Micro products exclusively for over a decade - it didnt used to be like this.
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doc_vogt

  • 70 Points
  • frustrated and disappointed in Trend

Posted 2 months ago

  • 1
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Tom Emmelot, Champion

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Hi


Welcome to TM Home users Community, a public site where volunteers try to help each-other , also there are TM Employees that can give answers, that is only at working hours. I am just a volunteer!
Tell me, al the 20 computers are having this trouble???

Maybe this will help.
[Hotfix] Trend Micro Security scan stops at 38%
https://esupport.trendmicro.com/en-us/home/pages/technical-support/1118598.aspx

Kind regards,
Tom


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TM_Pat, Official Rep

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Hi Tom!

Thanks!

Regards,
Pat
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TM_Pat, Official Rep

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Hello doc_vogt,

Welcome to the Community.

Please apply the fix from Tom Emmelot's reply. After applying the fix, please try to running another scan to replicate.

If you will encounter the same issue after applying the fix, please let us know so we can provide you with another solution.

Regards,
Pat