Streaming service blocked by Home Network Security

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  • Updated 4 weeks ago
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  • (Edited)
I have the Home Network Security device connected to my router. Also attached to the router is my LG Smart TV. When Streaming STAN on the TV, after the a minute or two the screen goes blank and the streaming seems to just hang. If I disconnect the Home Network Security device from the router it works perfectly.
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simoncarlson1

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Posted 4 weeks ago

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TM_Malik, Employee

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Hi simoncarlson1,
Sorry for our late response and sorry for having this trouble. Kindly try doing the following:

  1. Open your Home Network Security app.
  2. Tap the Menu icon.
  3. Tap Settings.
  4. Under ABOUT AND HELP, turn ON/OFF Compatibility Mode by toggling the switch.
If the Compatibility mode is On, try to turn if off; otherwise, try to turn it On. Let us know what happens then.

Thank you!