I would like the program to stop spamming me with notifications to renew my subscription starting 2 months before it expires! It is very annoying. If it doesn't stop I will be looking for a new solution.
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90 Points
- Annoyed
Posted 2 weeks ago
TM_Neo, Employee
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574 Points
Hi rob, and welcome to the Trend Micro Community!
My apologies for the inconvenience that this had caused you.
Please follow the steps in support pagebelow to Unsubscribe from email notifications:
Unsubscribing from Trend Micro’s subscription email notification
Please let us know if the solution works for you.
Trend Micro Home Users Community
My apologies for the inconvenience that this had caused you.
Please follow the steps in support pagebelow to Unsubscribe from email notifications:
Unsubscribing from Trend Micro’s subscription email notification
Please let us know if the solution works for you.
Trend Micro Home Users Community
(Edited)
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90 Points
Sorry maybe I wasn't specific enough. It is notifications within my OS (Windows 10) that I am having an issue with rather than emails. Email spam is easily dealt with.
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15,584 Points
Hi rob
stop the auto renewal.
https://esupport.trendmicro.com/en-us/home/pages/technical-support/1055073.aspx?_ga=2.158971706.1695...

Hope this helps.
Kind regards,
Tom
stop the auto renewal.
https://esupport.trendmicro.com/en-us/home/pages/technical-support/1055073.aspx?_ga=2.158971706.1695...

Hope this helps.
Kind regards,
Tom
TM_Yanna, Employee
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730 Points
Hi rob,
Thanks for posting your concern here and welcome to the community!
We apologize if the notifications you're referring to has caused you inconvenience.
Would it be alright to ask for screenshots of these notifications? Kindly attach the screenshot of the notification along with your comment using the upload button shown below so that we can have a check on their cause and whether they could be disabled.

We'll wait for your response. Thank you!
Trend Micro Home Users Community
Thanks for posting your concern here and welcome to the community!
We apologize if the notifications you're referring to has caused you inconvenience.
Would it be alright to ask for screenshots of these notifications? Kindly attach the screenshot of the notification along with your comment using the upload button shown below so that we can have a check on their cause and whether they could be disabled.
We'll wait for your response. Thank you!
Trend Micro Home Users Community
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90 Points
I have attached a screen shot of the notification but I am surprised that it is needed as it is not the first time this issue has been raised.
https://en.community.trendmicro.com/tm_en/topics/annoying-pop-ups-from-trend-itself
https://en.community.trendmicro.com/tm_en/topics/how-do-i-stop-the-annoying-renew-now-trend-micro-po...
As stated in one of the threads these notifications start about 2 months before the expiry date.

https://en.community.trendmicro.com/tm_en/topics/annoying-pop-ups-from-trend-itself
https://en.community.trendmicro.com/tm_en/topics/how-do-i-stop-the-annoying-renew-now-trend-micro-po...
As stated in one of the threads these notifications start about 2 months before the expiry date.

TM_Malik, Employee
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3,900 Points
Sorry for the inconvenience, rob,
Please know that this popup is for you to take advantage of our promotions but we'll have this checked on our end.
I'll then send you an email for updates.
Thank you!
Trend Micro Home Users Community
Please know that this popup is for you to take advantage of our promotions but we'll have this checked on our end.
I'll then send you an email for updates.
Thank you!
Trend Micro Home Users Community
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