Stop spamming me!!!

  • 1
  • Problem
  • Updated 6 months ago
  • In Progress
I would like the program to stop spamming me with notifications to renew my subscription starting 2 months before it expires! It is very annoying. If it doesn't stop I will be looking for a new solution.
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rob

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  • Annoyed

Posted 7 months ago

  • 1
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TM_Neo, Employee

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Hi rob, and  welcome to the Trend Micro Community!

My apologies for the inconvenience that this had caused you.

Please follow the steps in support pagebelow to Unsubscribe from email notifications:

Unsubscribing from Trend Micro’s subscription email notification

Please let us know if the solution works for you. 

Trend Micro Home Users Community
(Edited)
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rob

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Sorry maybe I wasn't specific enough. It is notifications within my OS (Windows 10) that I am having an issue with rather than emails. Email spam is easily dealt with.
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TM_Yanna, Employee

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Hi rob,

Thanks for posting your concern here and welcome to the community!

We apologize if the notifications you're referring to has caused you inconvenience. 

Would it be alright to ask for screenshots of these notifications? Kindly attach the screenshot of the notification along with your comment using the upload button shown below so that we can have a check on their cause and whether they could be disabled.



We'll wait for your response. Thank you!

Trend Micro Home Users Community
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rob

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I have attached a screen shot of the notification but I am surprised that it is needed as it is not the first time this issue has been raised.

https://en.community.trendmicro.com/tm_en/topics/annoying-pop-ups-from-trend-itself

https://en.community.trendmicro.com/tm_en/topics/how-do-i-stop-the-annoying-renew-now-trend-micro-po...

As stated in one of the threads these notifications start about 2 months before the expiry date.

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TM_Malik

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Sorry for the inconvenience, rob,

Please know that this popup is for you to take advantage of our promotions but we'll have this checked on our end.

I'll then send you an email for updates.

Thank you!

Trend Micro Home Users Community

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