stop auto renewal

  • 2
  • Question
  • Updated 3 weeks ago
  • Answered
I bought a new cellphone. Then I am not using your product, so I want to cancel auto renuwal.
What shall I do now? could you let me know?Thank you.
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inuzusan

  • 70 Points

Posted 3 weeks ago

  • 2
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woodartisan55, Champion

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Here's a reply to the same question from one of the Trend Micro techs from a few weeks ago:

Hello and welcome to the Community!

To be sure that the auto renewal subscription is disabled, kindly check if the green Auto Renew slider is still ON on your Trend Micro Account. Otherwise, you should see the Renew Now button. 

Thank you for choosing Trend Micro!

Have a wonderful day. :)

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TM_Malik, Employee

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We appreciate your help so much, woodartisan55! :)

Hi, inuzusan. Welcome to the Community!

You may go to the link woodartisan55 sent to login to your Trend Micro account then tap on the slider for "Auto Renew" until it turns grey to disable it. Know that there's a "forgot your password?" function on the same link just in case you forgot your password.

Let us know if you need further assistance. Thanks so much! 

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