Startup repair never ending loop

  • 1
  • Question
  • Updated 1 year ago
  • Acknowledged
Downloaded windows 10 update & computer went into never ending start up repair loop .Turned off Trend micro reinstalled update & worked fine. Reinstalled Trend micro computer crashed & would not load windows. Started from scratch again reloaded windows , programs & files waited 2 weeks & reinstalled trend micro , computer would not start again & had to reload windows from scratch again.
Installed new hard drive thinking hard drive might be failing Reload everything & all works fine. Waited a couple of weeks & Reinstall Trend micro & all crashes again & windows won't load at start up again.
Have just reloaded windows, as cannot repair or restore to previous version. Won't be reinstalling Trend Micro on this computer again as it has wasted hours & hours of my time . Have had to reload windows 4 times now after Trend Micro install & computer won't start up.
Any ideas on cause or suggestions to repair.
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paultmckenna

  • 70 Points
  • annoyed beyond belief

Posted 1 year ago

  • 1
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TM_Ron, Employee

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Hello paultmckenna and welcome to Trend Micro Community!

We apologize that you're running into trouble with our product.

As for your concern, we highly suggest that you contact our Premium Support immediately to troubleshoot this issue since you are entitled to that support. You can access the contact number in the link below.

Ways to Contact Support

Our premium team will be waiting for your call.

Again, we apologize for any inconvenience that this has caused you and thank you for bringing this to our attention.

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