Stability and compatibility issues with TM addons on firefox

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  • Updated 2 years ago
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I have a clean install of Win 10 running on my PC. I decided to move from Avast to TM and these hiccups have not made the transition easy.

1. After installing TM, I opened Firefox which asked me to authorise the TM BEP and TM Osprey extensions...which I did. Since then firefox has become very unstable and generally slow. Firefox freezes a lot even with just a few tabs open, freezes a lot more when watching videos...html5 and flash. It does "unfreeze" in a second or two but I have grown tired of seeing "Not responding" on the title bar every few mins.

2. TM never installed the TM toolbar extension even though it installed BEP and Osprey. There is no option in the main console to try to install it again. Under settings>Internet & email>web threats the options are greyed out and a support link opens a webpage asking me enable the toolbar from the addons page. Only prob is it not listed there beacuse it was not installed.
Also, the Privancy scanner and Social Networking protection are active only for IE and not firefox.

So, I am sure TM is NOT protecting me when i'm online. I even went to shady sites like www.ammyy.com which TM didn't block or notify me. Are BEP and Osprey useless on their own?

i3 3rd gen 8GB RAM
Win 10 ver 1607
TM Maximum Security ver 11.0.1186
Firefox x64 ver 51.0.1 (other addons installed: ublock and adobe flash)

Hopefully I don't regret getting the 3 year subscription
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rabhishek92

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Posted 2 years ago

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Tom Emmelot, Champion

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Hi.Rab,

Uninstall the 64 bit version and install the 32bit version of Firefox and your problems are over.
TM did not support the 64 bit version and are working on it!

Kind regards,
Tom
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rabhishek92

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Hi Tom,

Thanks for the quick reply! I did switch from the 64 bit to 32 bit firefox. TM toolbar, privacy scanner are all working now. Thank you!

The performance has improved drastically but the occasional freezes do occur. Are there any changes i can do in the settings to increase performance? (protection level set to High for web threats currently) or perhaps turn off one of the TM addon... would you suggest i try chrome instead or is the performance more or less the same on both browsers?
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Tom Emmelot, Champion

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Hi Rab,

I did some test, think the switch to "Normal" must do something,
 But i am on fast internet and cant see match difference!
The same with Chrome!

So if you are on slow internet you can measure it yourself by opening the same site, dont forget that you must kill all history between the testing,

Kind regards,
Tom
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rabhishek92

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HI Tom,

I wish I could have gotten back to you earlier, but I was busy.

I think you may have misunderstood me. I have a 50 Mbps connection, so the lag/freeze is not because of slow internet. The firefox program freezes. I think the easiest way to recreate it is to open youtube and then open a couple of videos all in their own new tab. By the time I open the 3rd or 4th video in a new tab firefox would've started to freeze. Maybe if you have a powerful machine you may notice it on the 5th or 7th or 10th video.

I tried a few combinations of settings and tested the performance, to realise the culprit was the TM Osprey addon. When it was disabled the performance returned to normal, I could have around 10 tabs open all playing YT videos simultaneously with no performance issues at all!

Once TM Osprey addon was tunred off, setting protection level to hypersensitive and web protection level to high didn't seem to cause any problem. (while TM BEP and TM toolbar are also enabled).
Whats puzzling is having the TM toolbar addon turned on, I still get the TM page rating which i thought was the osprey addon's job. So what is the Osprey addon actually supposed to do?

I think the Dev team should be notified about this.

Regards.
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Tom Emmelot, Champion

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Hi Rab,

The Osprey add on does a lot for you safe browsing:

"Check the safety of websites, hyperlinks, and wireless network connections."

So is should let it on, but maybe Linda the TM Employee can give further info about this.

Like to here from TM and you.

i think that internet speed and max download channels are also part of this effect, i am on 120 mbps and i just opened 20 YouTube movies and nothing happened ;)

Kind regards,
Tom
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TM_L, Official Rep

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Hi Tom, thank you for assisting on this case.

Hi @rabhishek92, sorry for not getting back earlier. 

For your question, the functions of Osprey add-on are included: Host Filtering, URL Filtering, Data Theft Prevention, Script Analyzer Lineup etc. So it's not advisable to turn this add on off.

To help you further with this problem, we would like to ask further information. Please provide us the following information: 
  1. If you don't watch online videos, does the Firefox freeze problem still occur? Is it OK when you just browsing the Internet?
  2. How does it work on other browsers? (IE or Chrome)
Once we understand more background, we'll be able to better assist you and recommend solutions. Thank you.

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