• 1
  • Question
  • Updated 2 years ago
  • Answered
You scanned my computer and found a lot of things but only removed 2 of them.
The things you left were PUA-IBRYTE, SPYWARE. Why did you not remove
all of those?
Photo of socaljude


  • 70 Points

Posted 2 years ago

  • 1
Photo of TM_Kiko


  • 10,502 Points 10k badge 2x thumb
Hello socaljude ! Welcome to the community!.

There are reasons why all of the threats are not being removed on your computer when the Trend Micro program runs a scan and performs a cleanup. One possible reason is that maybe those files are saved on a folder included on a program that you trust and you are using. 

Have you installed or downloaded any programs is the past days? If yes, those programs might have side loaded the threats on your computer and was installed along with that program that you downloaded.

You can run this tool from our Support Site to run a deeper scan on your computer and resolve this issue.

Using the Trend Micro Anti-Threat Toolkit with Clean Boot to remove MBR and rootkit infections

Furthermore, you can contact our Technical Support for more help with this issue. They can guide you through on how to manually remove that threat on your computer.

Contact Trend Micro Technical Support

Hope this helps!

Trend Micro Home Users Community

This conversation is no longer open for comments or replies.