Spyware

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  • Question
  • Updated 2 years ago
My scan reports 2 threats resolved. However, when I click on "Details" it reports 2 incidents of spyware detected. Has that been cleaned? This has been showing up in my scan report for a week.
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john.renna

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Posted 2 years ago

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Amir

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Hi ,

yes , 

When show "threats resolved" this means threats are clean .

Regards ,

Amir
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TM_Claudia, Employee

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@amirsafari  Thank you for the reply!

@john.renna  Thank you very much for being a long-time Trend Micro product user! As Amir said, Maximum Security shows "Threats Resolved" when threats have been cleaned or removed. We have a reference doc with definitions of scan result. You can refer to "Scan Result For Security" section to know more:
Types of scan responses of Trend Micro Security software

Also, if threats were resolved by Maximum Security once, it will not be detected in the next scan. It means that the result of the next scan should be 0 threat has been found.

For your situation, it sounds like you're picking up 2 spywares in every scan, so we would like to confirm the following information:
1) How many times do you scan a week?
2) Are you seeing 2 spyware picked up in the scan report after each scan?
3) Could you provide a screen shot of spyware detection scan report you're seeing?

After we can understand more background of this problem, we'll recommend a solution to you ASAP. Thank you!

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