Spam lists

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  • Problem
  • Updated 2 years ago
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My IP address has been placed on a spam lists. They told me that i may have a virus/bot infection or that i my have had password information compromised. What I do
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gjames5

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Posted 2 years ago

  • 1
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TM_Claudia, Employee

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Thank you for contacting us here. For your situation, I'm afraid that we are not able to investigate if there's any malware infections on your computer via this community. We suggest you to change the password of your email and website accounts, then use Trend Micro HouseCall to check the safety of your computer. Here's a reference doc for the steps:
Scanning your computer using Trend Micro HouseCall (For Home Users)

We also noticed your Trend Micro Security has expired already, so the security protection will not function normally.

If the problem persists after the HouseCall scan, please contact our call center or chat support directly, where our engineers will be able to work with you in-depth to investigate further and help you more efficiently. Please find the contact info in the page below:
Ways to Contact Support  - see "Call Standard Support" or "Chat with a Technical Support Engineer" section

We also suggest you to renew or purchase Trend Micro Security and update your protection to the latest pattern file. Thank you.

Trend Micro Home Users Community