spam filter does not work after update to Windows 10 Fall Creator Update

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  • Problem
  • Updated 2 years ago
  • Acknowledged
Just updated to Windows 10 Fall Creator.  When I try to enable, it disables and is not filtering spam.
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Posted 2 years ago

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Hello kendTom Emmelot and lenvdr,

I have reached out to our experts with regard to this matter and we will need some help from you. Will it be possible if one of our supports will be contacting you and collect logs from the affected computers with the said issue?

I just need a respondent on who would like to volunteer with this log collecting process and I will be opening a ticket based on the registered email address on this community.

Just a heads up, I will be asking for the contact information through the email that I will be sending so that our support can reach you and perform the log collecting on your most available time.

Thank you so much.

Trend Micro Home Users Community 
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Dear Tom, and TM. To fix the Spam-filter in trend with after update 1709 you need to do the following. Completely uninstall Trend, then do all updates on windows defender and make sure it works with no missing ticks or errors, then do a repair on office 2010 (go to uninstall and select repair) after that you then need to re-install Trend and trend spam filter with then work. You will also notice that after trend is installed it will give an red cross in its Icon and say it needs attention, do not worry about this it is just attempting to do its own checks and the Security essentials part of Defender that is installed after the 1709 update does not co-exist with Tend, but Trend will still work fine, not sure if another update of Defender will again kill trend antispam, I hope not.  The Problems are Microsoft's as they do not care about any other apps other than their own, but looking at the 1709 update it has damaged several of their own apps this time, the one was the MAPI problem, but that's far from the only one. I am sorry to say that I now only have a single machine running 1709 update so that I can keep checking when 1709 becomes stable, so fire the time being do not update to 1709 if you are in any way business critical. I have in the last few days restored over 35 machines back to 1703 as that version is reasonable up to now. As to TM-Kiko doing some tests we can arrange a time, but Trend Support have done tests and have reported the error to me a MS problem, they will be referring back to me as soon as they have an update from MS. I could not wait so resolved the problem by discovering that what was greying out Trend Antispam was actually the  Defender part of the 1709 update, but MS need to fix the problem so that defender correctly co-exists with Trend and other AV applications. It messes around with Norton as well, does not seem to disturb Kaspersky so far as I can see. will keep all updated if any other things happen. NB.  Tom if you have problems do all updates and installs as administrator (Log in as Administrator as sometimes "run as administrator" does not work for all scenarios), go to this PC-manage-local users-users and enable Admin account if it ids disabled. Kind Regards, Len

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