Soooo, how do I continue protecting my iPad mini 32-bit?

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  • Updated 2 years ago

I've been really happy with your products and service to date, and recently renewed again for 2 years (version 11.0.1158). Now I find out protection on my iPad mini 32-bit expires in 16 days, with no options evident. Your FAQ advising existing clients "Do not install the update" (to 32-bit devices) doesn't advise how I can continue protecting my device. I have 16 days to work out if:

  1. it's possible to extend the subscription to the OLD iOS version (3.2.1190, or
  2. you're working on something (as some of the online replies seem to imply): or
  3. must we simply go to other products for 32-bit devices.
What are my options please?
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paterson4

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Posted 2 years ago

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TM_Claudia, Employee

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Thank you for using Trend Micro Mobile Security for iOS! We're currently checking with Product Development Team and will get back to you soon.

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paterson4

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Hi, any idea yet please? My iPad mini security has now expired so I won't do any web stuff on it at all. Keeping us all of us 32-bit people waiting indicates a possible solution. (my fingers are still crossed!)

NB:  If 32-bit devices are no-go to Trendmicro, I really, REALLY hope you'll just let us know quickly, so we can move on. Please?

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TM_Claudia, Employee

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Hi paterson4,

Our sincere apologies for the inconvenience this has caused.  

The online KB with related information on this issue has also been updated. Please refer to this KB for detailed information and  let us know if you have concerns.

Frequently Asked Questions (FAQ) about Mobile Security for iOS version 3.2 and 5.0

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(Edited)