Sometimes when I turn on the computer Trend Micro starts scanning and will not shut down.

  • 1
  • Problem
  • Updated 2 years ago
  • Solved
Sometimes when I turn on the computer Trend Micro starts scanning and will not shut down. I've already had to stop the password protection to keep the program from locking up. 
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vintagedouments

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Posted 2 years ago

  • 1
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TM_Pat, Employee

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Hello vintagedouments and welcome to the Community!

Thank you for letting us know about this issue that you encountered. Apologies for the inconvenience this has caused you.

We have created a workaround for this problem that you are experiencing. Kindly follow the steps from the article below to help you resolve this issue.

[Hotfix] Trend Micro System Tray icon stuck at "Now Scanning"

I hope this helps! Should you have any other concern, please do not hesitate to reach out to us.

Enjoy the rest of the week!

Trend Micro Home Users Community

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