something is turning my antivirus protection off!

  • 2
  • Problem
  • Updated 2 years ago
  • In Progress
I have windows 10. it keeps turning my antivirus protection off..I have to manually try to turn it back on. . Why is turning off?
Photo of easyway50

easyway50

  • 120 Points 100 badge 2x thumb
  • concerned for my computer's security.

Posted 2 years ago

  • 2
Photo of easyway50

easyway50

  • 120 Points 100 badge 2x thumb
This reply was created from a merged topic originally titled Antivirus+security turns off in my lap-top?.

On several occasions I find after powering up that my trend security has been automatically turned off? I have to manually engage the software to re-activate. Why is it not always on and protecting my computer?
Photo of TM_Claudia

TM_Claudia, Employee

  • 10,842 Points 10k badge 2x thumb
Hi easyway50, this issue may cause by software conflict, usage of incompatible driver or even registry troubles, and we have a support article that addresses this issue. Please take a look of below online help document and give this a try:
Trend Micro Security software turns on and off automatically

If above solutions did not work for you, please provide more detail on what is happening? e.g. error message, basic PC info. Some screenshots would also be helpful! We'll be glad to help you further.

Trend Micro Home Users Community