We are currently running a system upgrade to improve your overall experience.
Trend Micro Community will be back online on Monday, October 21st.
In the meantime, you can contact Technical Support here: https://esupport.trendmicro.com/en-us/home/pages/technical-support/contact/home.aspx
See you soon!
Just an update - Trend Support never got with me - but I finally figured out my problem myself. After getting ready to throw the laptop through the window - all I needed to do was move the files from the 2nd Vault created when I reloaded Trend to the location of files on the old Vault which was empty. This is what I was trying to do - but could never find a spot in Trend to allow me to change the path - so I did it from Explorer - FINALLY FEELING BETTER - Happy New Year to All!!!!!!! Lynn