So slow

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  • Updated 2 years ago
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TrendMicro takes over 2 hours to complete a scheduled full scan. It seems to hang-up when about 20-25% complete. I am using Maximum Security on Windows 10. Is this normal or to be expected?
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pbw218

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Posted 2 years ago

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TM_L, Official Rep

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Hi @pbw218, thanks for trying our new Community! 

For your situation, let's see if you can manually perform a Full Scan instead of a Scheduled Full Scan. Please follow the instruction below to perform a Full Scan:
  1. Restart your computer
  2. Right-click on the Trend Micro system tray icon at the bottom right corner of your screen.
  3. Click Check for Program Updates, then The About Your Software window will appear and will automatically check for available updates.
  4. After update completed, double-click the Trend Micro system tray icon to open the main console
  5. Perform a scan again.
If the scan still hangs, we have a FAQ that has related information on this. Please try:
Scan does not finish and you cannot turn off Trend Micro Security software

Please let us know how it works! If the problem still occurs, please send us a screenshot of the Scan stuck window. We'll assist you further, thank you.

Trend Micro Home Users Community

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