Slowing Down Some Websites

  • 4
  • Problem
  • Updated 2 months ago
  • In Progress
I've been using the beta trial for our a week now, have noticed the some websites are taking along time to launch ie:  Anz Bank and Opinionworld
Using Google Chrome Browser 
I like this Browser not keen on Edge
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mihaku1

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  • concerned

Posted 2 months ago

  • 4
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jorgic

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Hi! I just tried to load these websites - they work properly, without any delays... Maybe your provider had some problems with these directions (where they live)... Good luck! 
p.s. i'm also using GoogleCrome as default browser, and i tested in it...
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mihaku1

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Thanks Jorgic:)

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TM_Dan, Employee

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Hi mihaku1,

Good day to you!

I would like to ask for the Trend Micro product that you are using and on what version is it right now? In addition to this, to further assist you with your concern. I will send you an email that contains some steps or ways to collect some logs for this.

Thank you!

~Dan from Beta Team
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g.kaatee

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No problems here, and i'm also using Chrome
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TM_Iya, Employee

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Hi g.kaatee,

Thank you for letting us know about this. Appreciate you sharing about it.

~Iya
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aliray56

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Had the same problem but since making Google chrome my default engine the problem has fixed itself
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billcluney

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I have the same problem. i Changed some settings in trend Micro and it improved but still have some issues with web pages loading.... seem to happen the longer I am online.

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TM_Allen, Employee

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Hi mihaku1 ,

I apologize for this. Is it possible to stop trend micro toolbar and see if same issue will happen? To stop trend micro toolbar under chrome extension disable trend micro toolbar the restart chrome.

Thanks

 
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g.kaatee

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When you press the menu in Chrome (three dots to the right) you have a submenu that's called extensions. I think you can toggle it on or off
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TM_Dianne, Employee

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Hi g.kaatee,

Yes, that is correct. To disable Trend Micro toolbar, click the three dots, then click More Tools, next is Extensions, then toggle off the Trend Micro toolbar.

~Dianne