Slow opening documents from a network folder. TM Internet Security 2017

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  • Question
  • Updated 1 year ago
  • Answered

When I open Word documents from a networked PC that contains them, the opening requires 15-20 seconds.

The Product is : Inyternet Security 2017 - 11.1.1005

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term.campagnolo

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Posted 1 year ago

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Tom Emmelot, Champion

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Hi Term,

Can you say that it also happened when You Exit TM, right click the icon on the taskbar and choose "Exit"
Like to here from you.

Kind regards,
Tom
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TM_Voltaire, Employee

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Hi @term.campagnolo and welcome to the Community!

Thank you for the inquiry. I would also like to extend my appreciation to @Tom Emmelot for answering to this concern a while back. 

Kindly try as Tom suggested that you should disable the Trend Micro program temporarily.

Then try opening the files again if everything goes faster. If you have proven that Trend Micro somehow interferes with the opening of the folder, try using the hotfix we have provided below.

[Hotfix] Accessing files via shared folder is slow when Trend Micro Security is running

Thank you and I hope this resolves your concern. Have a great day!

Trend Micro Home Users Community
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