skype Pamela MP3 recorder

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Intel based Windows 10 system using Trend Micro Maximum Security.  I'm trying to use an app called Pamela to record Skype calls.  it says that access to the audio ports is blocked by a firewall application.  Have you seen this problem before?
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twohulls

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Posted 2 years ago

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twohulls

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This reply was created from a merged topic originally titled Skype recorder app can't access audio ports.

I'm trying to run an app called Pamela for Skype. This app records skype calls. I keep getting the error message that Pamela can't access the skype ports due to firewall permission. How do I enable access?
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We've merged this post to an existed conversation since the contents are the same issue. For your question, let's isolate to make sure the blocking is not due to Maximum Security. Please check if the blocking message is displayed after you temporarily disable Maximum Security. We have a support document that explains how to do this:
Disabling or enabling your Trend Micro Security software

If the blocking is due to Maximum Security, please check out this article for step by step directions on how to add programs on exception list:
Configuring the Exception List of Trend Micro Security software - refer to "Add Programs Or Folders"

After adding your Pamela MP3 recorder on exception list, if you're still encountering the problem, please provide a description or picture of the message, we'll assist you as soon as possible. 

Also, thank you for being a subscriber of our premium support service! Premium Service Plan gives you 24x7 priority access to a Trend Micro support specialist. You can optionally call the Premium Service hotline directly to speak to someone live, who is also equipped with advanced tools to quickly diagnose and resolve your issues. You can find the premium service phone number in the "Call Premium Support" section in this page

Thank you!

Trend Micro Home Users Community

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