Since the latest Trend Micro update, no main console & said trend is not turned on

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  • Updated 5 months ago
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This conversation has been merged. Please reference the main conversation: windows defender

Since the last update, I can't get the main console up. It just shows a white circle saying trend Micro Maximum security. Disappears after approx 1 minute. Also at one stage a panel came up saying trend Micro was turned off & so was windows Defender. I run Windows 10. How can I check I'm secure?
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Posted 5 months ago

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TM_Patch, Employee

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Hi brendan1612, Welcome back to the Community!

Thank you for posting your concern here. Let me help you on this one.

The reason why you’re experiencing this kind of issue is that most probably, the installer did not proceed automatically or it might have been corrupted.

Since you mentioned that you’re running on Windows 10, may I further ask the exact operating system of your computer?

 To know the exact operating system of your computer, please follow the steps below:

1.     Press Windows logo key + letter R (you’re supposed to open a small run window).

2.     Once your run window is open, type winver and click OK.

Please include the version as well. You may take a screenshot if you like. This will help us a lot to provide you directly the troubleshooting steps if necessary.

Kindly reply back on the thread below once you get to check your operating system.

Thank you and have a great day!

Trend Micro Home Users Community 
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Thanks for your prompt reply.

Windows home, Version 1703 (OS Build 15063.674)

Is that what you're after?

I have tried turning it on again, it just doesn't do anything.


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First of all you are secure by Windows defender. It will run in the back as soon you have installed Trend Micro.
Second update your computer until you won't see any update anymore.
Uninstall Trend Micro with the uninstall tool that will take all the rest of Trend Micro from your computer.
Try to install Trend Micro 2018
If that should not help run the external House call from Trend Microsite to see if your system is not attacked
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But windows Defender is turned off as well & will not restart.  Wnat is Trend Microsite and how do I run external House call? I'm not familiar with these things.
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Tom Emmelot

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Hi brendan1612,

if you go to start/Trend Micro can you start the program from there?
Is it in the program's uninstall list?
Els do a new install.
Hope this helps.

Kind regards,
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I took my laptop to a neighbour who works in the industry. He fixed it for me. He said something like the 2018 version didn't download (?). It also needed some updates. Thank you & others for your advice. I just couldn't work out what to do.
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TM_Ian, Employee

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Hi @brendan1612,

Thank you for this update. We're glad to know that everything is working again. For more details about the new and enhanced features of the latest version of the Trend Micro program, you may visit the link below:

Maximum Security 2018 FAQs

Have a great day! :)

Trend Micro Home Users Community

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