Since installing Trend Micro on my Android phone apps won't track my location properly

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  • Updated 2 years ago
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Since installing Trend Micro on my Android phone apps such as Google Maps and Map My Walk won't track my location properly. I'm not sure what settings to adjust in Trend Micro to get these apps working properly again.

I have a Samsung Galaxy S6 using Android 6.0.1 and Trend Micro 8.0.1.1342
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caroline-1704

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Posted 2 years ago

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TM_L, Official Rep

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Hi @caroline-1704, thanks for trying our new Community! 

Regarding your situation, let's isolate to make sure the problem is not due to Trend Micro Mobile Security.

Please follow the instructions below:

Step1: Uninstall your Mobile Security for Android app:
  1. Tap Mobile Security on your mobile device.
  2. Tap Menu > Settings > Uninstall.
  3. Type your password to continue uninstalling Mobile Security.
  4. Tap OK to finish.
Step2: Check the location problem still persists or not
If yes, please follow the instructions below to turn on your Location Settings
  1. Open Settings
  2. Scroll down to Location
  3. Tap on Location > Google Location Settings
  4. Tap on Location Reporting and use the on-screen button to turn it on
  5. Tap on Location History and use the on-screen button to turn it on
If the problem solved after uninstalling the app, follow Step3 & Step4.

Step3: Check if you have installed conflicted applications

The problem you mentioned may cause by application conflict. Please check if you have installed conflicted applications in below page:
Apps to remove before installing Mobile Security for Android

Step4: Reinstall Mobile Security for Android
Downloading, installing and activating the full version of Mobile Security for Android

It's quite a few steps to perform, but please do let us know if it solves your issue. We'll assist you if you still encounter problems.

Trend Micro Home Users Community

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