Simplify Installation of a Renewal

  • 1
  • Problem
  • Updated 1 year ago
  • Acknowledged
Problem #1 - why do you have to uninstall the existing software when renewing, shouldn't a simple update of the existing license be the methodology.  Problem #2, the renewal instructions from the email notification does not instruct you to first remove the existing software, thus causing one to have to shutdown and repeat the install process once the prior version has been removed. 
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Posted 1 year ago

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TM_Pat, Employee

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Hello drewclark80,

Welcome to the Community.

We apologize if this has been confusing to you. Allow me to explain it.

First, every time you renew your subscription you will have the same serial number that you had before. Meaning, you do not need to re-enter the serial number or to even reinstall the program. What's going to happen is, the subscription will be extended for another 12 months and that will automatically reflect on your program.

For the second concern, this perhaps is an opportunity for us to inform customers after their renewal  that they do not need to reinstall the program if they already have the latest version of the program or even the proper way to install if it will be necessary. We're already working on how to improve the content of our Order Confirmation Email to avoid this similar incident in the future.


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