Sick of Unwanted Emails

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  • Question
  • Updated 2 years ago
  • Answered
Thank you for providing me with Trend Micro Maximum Security. It makes me feel safe. Recently (two months?) I have been receiving an ever increasing number of unwanted emails. My isp is iiNet in Australia. I have my anti spam settings on maximum. I use "Live Mail" for my email. Please advise whether or not my Trend Micro Maximum Security product protects my email?

Regards,

Vic
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vgibbons

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Posted 2 years ago

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Tom Emmelot, Champion

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Hi Vgibbons,

You can change in "Live Mail" in options unwanted mails, a filter that only the people in your Adress list go to the Inbox, the rest goes to the Spamfolder.
This wil help you with your Spam.
The rest is protected by TM,
I test at the moment the Beta Trend Micro Mail Scanner at the moment only for G-Mail, works fine!

Kind regards,
Tom
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TM_L, Official Rep

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Hi Tom, thanks for sharing your experience!

Hi Vic, thanks for being a loyal Trend Micro product customer! We totally understand your frustration.

For your issue, it seems that you already enabled our Antispam Toolbar feature. Can you refer to the support link below to  change the setting of "Spam Email Filter" to "High" level to check if your spam issue is solved?
Using the Antispam Toolbar of Trend Micro Security - see "Configuring the Antispam Toolbar"

You can also report the emails as a spam to Trend Micro. Please refer to the screenshot below:


Please let us know if the above procedures work for you.

Also, thank you for being a subscriber of our premium support service! Premium Service Plan gives you 24x7 priority access to a Trend Micro support specialist. For the issue you're having, you can optionally call the Premium Service hotline directly to speak to someone live, who is also equipped with advanced tools to quickly diagnose and resolve your issues. Please find the premium service phone number in the "Call Premium Support" section in this page.

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