show details in password manager drop down does not work

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  • Updated 1 month ago
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click on password manager icon, dropdown, go to a listing menu, click on three dots, view details, rename, edit details, delete. Click on view details does not work.
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warwick.greenham

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Posted 7 months ago

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TM_Kiko, Employee

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Hello warwick.greenham 

Welcome to the community!

Can you tell us more about the environment where you are trying to use the Trend Micro password manager?

Are you trying to use it on a Windows Computer? Can you also provide the Operating System that you are using, the browser and as well as the version of the browser as well.

Please reply to this thread so we can help you further.

All the best,

Trend Micro Home Users Community
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warwick.greenham

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Win 10 desktop  Hewlett Packard 3646h (xu1 processor) chip set Q45/Q43 revision 3 64bit Intel core 2 duo E8400  Firefox 61.0.2. The password manager icon has gone fron the browser tool bar
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warwick.greenham

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Password manager actually came alive to log in here, that's a first, shows it works when it wants to. still I would like to get toolbar access.
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warwick.greenham

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This reply was created from a merged topic originally titled have problems with password manager not working desktop win 10 firefox browser..

desktop win 10 firefox browser, installed password manager all was good for a while. now and on numerous occasions password manager goes on holidays somewhere and does not work. I have uninstalled and reinstalled a number of times with the same or similar problems reoccurring. This time it is a little different, the password icon in the firefox tool bar does not install. If I want to access the passwords I have to use the desktop shortcut to see passwords.
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TM_Malik, Employee

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Sorry for having this problem, warwick.greenham.

Can you try accessing the Trend Micro Password Manager on other internet browsers like Google Chrome or Internet Explorer? Kindly go to this link to see the guidelines.

Thank you and please let us know if you encounter the same problem.