Want to install Shockwave flash player

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  • Updated 2 years ago
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  • (Edited)
I've been trying to download Shockwave flash player, but I have been unsuccessful. Is it possible that Trend M is blocking the installation? If so, how do I disable TM so I can download the files I need and then unblock TM? I'm running Win 7.
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Posted 2 years ago

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TM_Claudia, Employee

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Thank you for contacting us in community! Per our investigation, Shockwave Player can be installed successfully in our lab, and Trend Micro Antivirus+Security did not block the installation. We suspect the install issue occurs in specific environments only. 

For a workaround, you can stop Antivirus+Security by right clicking on the Trend Micro logo in Windows system tray at the bottom right side of your screen and click on "Exit". Then, please install Shockwave Player and enable it in your browser. You can follow the steps in Shockwave Player online support page -- there's a step related enabling the player in your browser. Hopefully, this will get you a successful install of Shockwave Player. 

Please don't forget to restart your Antivirus+Security from Windows menu after the installation is completed, and also let us know if this resolves your issue. Thanks!

 Trend Micro Home Users Community

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