Serious problem with Trend Micro renewal system.

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  • Problem
  • Updated 1 year ago
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I purchased the two year subscription renewal for Trend Micro Maximum Security PLUS Ultimate Service Plan on 4 August (Saturday). I used my CC instead of my debit card for the $140.67 total. I received the Trend Micro Order Confirmation email and proceeded with the download and installation. All was going well until I put the serial number from the previous purchase in the Main Console. The Trend Micro Main Console said the serial number was still expired.

I had the same issue the previous year and called Trend Micro Support. They told me that they weren't sure what the issue was and it should update in 3 to 4 hours. Here I am on 5 August (Sunday) and the Trend Micro Main Console still says expired. If the issue is because I used my CC, it doesn't make sense. If you use a CC at any retail location, you do not have to wait days to pick up your purchases.
Photo of ronsouthern23


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Posted 1 year ago

  • 1
Photo of TM_X

TM_X, Alum

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Hi ronsouthern23, 

I'm sorry for this inconvenience. Your license expiry date is now updated and should reflect on your end as of now. We appreciate your feedback and I shall pass this on to ensure a simpler renewal process in the future. 

Please let me know if you need further help.