Serial number invalid?

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My security is good until July, but i had to uninstall it and reinstall because of the Mac update and now its telling me my serial number is invalid
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jschultz7397

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Posted 1 year ago

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TM_Ferry, Employee

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Hi jschultz7397 and welcome to Trend Micro Community!

Thank you for posting here.

Kindly double check the serial number you’re entering. Ifyou’re sure that you’re entering the correct serial number but you’re stillreceiving an incorrect serial number message, it means that the installer you’reusing is incorrect.

Upon checking here on our end, your subscription is from Best Buy. You haveto download the installer that is for Best Buy subscribers. You may downloadthe installer from this article:

Installing Trend Micro Security purchased from Best Buy forWindows and for Mac

If you encounter any issues regarding the installation ofyour Antivirus for MAC, you may post again on our community or you may alsocontact the GeekSquad, the support of Best Buy. Here is their phone supporthotline: 1 800 433 5778

Thank you and have a wonderful day!

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