Serial No entry

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  • Updated 1 year ago
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I have just renewed my Maximum Security and downloaded the files, but when it asked me for the serial no. I accidently clicked on trial and it now tells me that it will expire on17/6/18. My question is do I have to do the whole download again in order to enter the serial no. (which I have subsequently received via email) or is there some way I can just enter the serial no. Denise
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Posted 1 year ago

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Tom Emmelot, Champion

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Hi longgrass49

Welcome to TM Home users Community, a public site where volunteers try to help each-other , also there are TM Employees that can give answers, that is only at working hours. I am just a volunteer!
Go to the Settings Menu at the top Click on about the software then you get options for change or put
in the license key.

Hope this helps,

Kind regards,
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Hello  longgrass49 and welcome to the Trend Micro Community!

As our friend, Tom Emmelot, said. You can proceed on changing the serial number on your Trend Micro Security Main Console.

Another way to activate the full version, you can refer on this link.

Please let us know if either of the solutions work on your end.

Have a good one! :) 
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Hi Denise.
I'm not in your situation, so, I can't tell you exactly how to operate. However, try to follow as much as I tell you.
1. Open Main Console
2. Click the left mouse on  "Expires on 17/6/18 "
3. Here you should find a way to enter your Serial Number. I see a button with the written  "Change Your serial number" click on this button and should present the boxes in which to enter the S.N.
Let me know.

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TM_X, Alum

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Hi Giuseppe! Thanks for your help here. Much appreciated. :) 
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Hello longgrass49 ! 

We have noticed that you subscription has been reactivated and is now good until 2019.

We will be closing this thread now as the issue seems to be resolved already. 

Have a wonderful day!

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