Security Threat Alert

  • 2
  • Question
  • Updated 2 years ago
  • Answered
On September 29 2016 you upgraded software onto my computer which included Trend Micro UMH Motor Engine. Now when I run other software (namely CLX-Secure Login) it comes up with a Security Threat Alert and will not proceed further.
What do I need to do?
Photo of turhold

turhold

  • 80 Points 75 badge 2x thumb

Posted 2 years ago

  • 2
Photo of Tom Emmelot

Tom Emmelot, Champion

  • 24,358 Points 20k badge 2x thumb
Hi turhold,

Did you try to run the software, after exit TM, right-click icon, Exit!
If so whats the result?
Do you have map-protection on?
Like to here from you, so we can help you further.

Kind regards,
Tom
Photo of TM_L

TM_L, Official Rep

  • 15,740 Points 10k badge 2x thumb
Hi @turhold, thanks for trying Trend Micro Community!

For your issue, you can try adding the software to Exception List of your Trend Micro Security with below support page (If you are sure it is safe):
Configuring the Exception List of Trend Micro Security software - refer to "Add programs or folders"

If the problem persists after you tried above solution, please provide a description or picture of the screen for this issue, so we can understand more background before recommending a solution. 

Also, thank you for being a subscriber of our premium support service! Premium Service Plan gives you 24x7 priority access to a Trend Micro support specialist. You can optionally call the Premium Service hotline directly to speak to someone live, who is also equipped with advanced tools to quickly diagnose and resolve your issues. 
https://esupport.trendmicro.com/en-us/home/pages/technical-support/contact/home.aspx

Thank you.

Trend Micro Home Users Community

This conversation is no longer open for comments or replies.